Help Center

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• Can my co-parent see any of my personal information?

  Your privacy is important to us. We do not share your email address, telephone number, or any oth...

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• How do I download the TalkingParents mobile app?

  The TalkingParents mobile app is available for Standard and Premium Plans on Android and Apple de...

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• How do I make a Video Call?

  Only Premium members can make a Video Call. Standard members can receive Video Calls when using t...

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• Who can make Video Calls?

  Members on the Premium Plan can make and receive Video Calls and voicemails. Members on the Stand...

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• What is Accountable Payments?

  Accountable Payments is designed for co-parents to securely send and receive money, with accounta...

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• How do I start a message?

  Using our mobile app When you sign in on your mobile device, you will be taken directly to the My...

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• Where is my Calendar on the app?

  On the iPhone and Android mobile app, our default view is an agenda view that shows the upcoming ...

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• How do I create or edit an event on the Calendar?

  While signed in to your account, in the Calendar option, follow the steps below to create a new e...

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• What is the Vault?

  The Vault is only available through the mobile app.The Vault is a private, secure storage space f...

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• How can I pay for a plan?

  To upgrade your account to Standard or Premium, follow the steps below: Sign in using the websit...

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• How do I obtain my Record?

  Electronically Certified PDF Records are $49.99 USD (or free with a Standard or Premium Plan). Fo...

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• How do I reset my password?

  Parents can reset their password via email or using our SMS text message recovery. Visit our forg...

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• What can I do if someone else has access to my account?

  If you believe someone gained unauthorized access to your account and posted a message impersonat...

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