To disable the Multi-Factor Authentication on your TalkingParents account, you must contact support directly by interacting with our chat widget, visiting our contact us page, or emailing us directly at support@talkingparents.com and submit a ticket using the email address associated with your account. Additionally, please include the last 4 digits of the phone number currently saved to your account.

Click here to learn how to update your information on the iPhone App

Click here to learn how to update your information on the Android App

Click here to learn how to update your information on the website

If you're using the iPhone App:

Once signed in, you can change the email address, mobile number, and other account information anytime by following the instructions below:

1. Select More
2. Choose Account Settings from the menu
3. Choose what you'd like to update from the menu
4. Select the personal info you'd like to change, update it, then select Done (or Next)

Follow the steps below to re-enable Multi-Factor Authentication on your TalkingParents account: 

1. Go to Account Settings
2. Under Sign-in & security, toggle the switch into the "on" position next to Multi-Factor authentication (if the toggle is on, it will be green, if it's off, it will be gray)
   • If you have a verified phone number saved to your account, that phone number will receive a 6-digit code
   • If you do not have a phone number saved to your account, you will be prompted to enter a phone number to receive a 6-digit code
3. Enter the 6-digit code sent via text message to your phone number

This will re-enable Multi-Factor Authentication to the phone number associated with your TalkingParents account. You will be required to sign in with your email address and password and enter a 6-digit code any time you sign in to your account with a new device or browser. 

If you're using the Android App:

Once signed in, you can change the email address, mobile number, and other account information anytime by following the instructions below:

1. Select More
2. Choose Account Settings from the menu
3. Select General information
4. Select the "pencil" icon next to any of the information you would like to update
5. Update your information and Click Save

Follow the steps below to re-enable Multi-Factor Authentication on your TalkingParents account: 

1. Go to Account Settings
2. Under General information, toggle the switch into the "on" position next to Multi-factor authentication (if the toggle is on, it will be green, if it's off, it will be gray)
   • If you have a verified phone number saved to your account, that phone number will receive a 6-digit code
   • If you do not have a phone number saved to your account, you will be prompted to enter a phone number to receive a 6-digit code
3. Enter the 6-digit code sent via text message to your phone number

This will re-enable Multi-Factor Authentication to the phone number associated with your TalkingParents account. You will be required to sign in with your email address and password and enter a 6-digit code any time you sign in to your account with a new device or browser. 

If you're using the website:

Once signed in, you can change the email address, mobile number, and other account information anytime by following the instructions below:

1. Sign in to your account online at TalkingParents.com.
2. Select the menu icon in the top-left of the screen
3. Choose Account Settings from the menu
4. Select the "pencil" icon next to any of the information you would like to update
5. Update your information and Click Save

Follow the steps below to re-enable Multi-Factor Authentication on your TalkingParents account: 

1. Go to Account Settings
2. Under General, select enable next to Multi-Factor Authentication
   • If you have a verified phone number saved to your account, that phone number will receive a 6-digit code
   • If you do not have a phone number saved to your account, you will be prompted to enter a phone number to receive a 6-digit code
3. Enter the 6-digit code sent via text message to your phone number
4. Select Verify

This will re-enable Multi-Factor Authentication to the phone number associated with your TalkingParents account. You will be required to sign in with your email address and password and enter a 6-digit code any time you sign in to your account with a new device or browser.