If your co-parent purchases an annual TalkingParents plan for you, you will receive an email letting you know that paid access is available for you to redeem.

The plan does not activate automatically. You must redeem it before the deadline shown in your email and TalkingParents account.

If You Do Not Have an Active Subscription

Sign in to TalkingParents through the web app, then:

1. Go to Account Settings.
2. Select Plan Details.
3. Select My co-parent paid for my plan.

This option will appear whether you currently have a subscription or do not have an active paid plan.

After selecting My co-parent paid for my plan, you will see the plan your co-parent purchased for you.

The screen will show:

• The plan type purchased for you
• The length of the purchased access
• Features included with the plan
• The date by which the plan must be redeemed

If you want to activate the plan:

1. Review the plan information.
2. Select Redeem plan.
3. Follow the prompts to activate your access.

Once redeemed, your annual access will begin.

If You Already Have an Active Subscription

If you already have an active TalkingParents subscription, you cannot immediately redeem the plan purchased by your co-parent.

You can still view the purchased plan by going to:

Account Settings > Plan Details > My co-parent paid for my plan

When you select the option, TalkingParents will let you know that you are already on an active plan.

To redeem the new plan:

1. Select Manage plan.
2. Cancel your current subscription.
3. Once your plan is canceled you can redeem the subscription purchased by your co-parent

Your co-parent-paid plan will activate after your previous subscription expires.

If you subscribed through Apple or Google Play

If your current subscription was purchased through Apple or Google Play, you must cancel the subscription through the applicable app store.

TalkingParents cannot cancel an Apple App Store or Google Play subscription on your behalf.

If you are on promotional or complimentary access

If you are currently using another promotional or complimentary plan and need to make changes before redeeming your co-parent-paid access, please contact our Support Team.