What Does “Your Co-Parent Does Not Have an Active Subscription” Mean?

Article author
TalkingParents
  • Updated
If you see the notification "Your co-parent does not have an active subscription," it means your co-parent currently cannot access their TalkingParents account due to their subscription status. To regain access and resume communication through the platform, they will need to reactivate their subscription.

This notification is provided to help you understand why your co-parent may not be responding to messages or participating in communication through the platform.

What Does This Mean for Communication?

You will still be able to:

  • Access your own TalkingParents account
  • Send messages to your co-parent
  • Continue using the platform

However, your co-parent will need to reactivate their subscription before they can:

  • View your messages
  • Send messages to you
  • Access their account features

Why Am I Receiving This Notification?

You may see this message if your co-parent:

  • Has not purchased a subscription
  • Allowed their subscription to expire
  • Canceled their subscription

Do I Need to Take Any Action?

No. There is no action required on your part. You may continue using your account and the platform.

To restore two-way communication, your co-parent will need to reactivate their subscription.

Can TalkingParents Tell Me More About My Co-Parent's Account?

No. Due to privacy and security requirements, TalkingParents cannot discuss another user's account status, subscription details, or eligibility information with you.

If your co-parent has questions about their account, they will need to contact TalkingParents Support directly.

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