Click here if you're using the iPhone app
Click here if you're using the Android app
Click here if you're using the website
If you're using the iPhone mobile app:
Please ensure that your phone number has been verified in the Sign-in & Security section of your Account Settings and you have Recorded Phone Calling and Recorded Video Calling enabled in the Accountable Calling section of your Account Settings.
Keep in mind, both parents must also have calls enabled, a verified phone number saved to their account (to receive phone calls), and agree to the Accountable Calling Consent in order for any calls to be connected.
Only parents with a Premium Plan can start a call. To place a call, you can upgrade to Premium by following the steps below:
- Sign in to your account
- Select the plan you would like to subscribe to
- Insert payment information
Members can also choose to upgrade to the Standard or Premium Plan using the Apple App or Google Play stores.
If you're using the Android mobile app:
Please ensure that your phone number has been verified and you have Recorded Phone Calling and Recorded Video Calling enabled in your Account Settings.
Keep in mind that both parents must also have calls enabled, a verified phone number saved to their account (to receive phone calls), and agree to the Accountable Calling Consent in order for any calls to be connected.
Only parents with a Premium Plan can start a call. To place a call, you can upgrade to Premium by following the steps below:
- Sign in using the Android App
- Select the More icon with your initials in the bottom-right of the screen
- Choose Account Settings from the drop-down menu
- Under Plan Details, tap the Pencil icon next to Plan Type.
- Choose a payment plan and follow the instructions to enter your payment details
- Select Subscribe
Members can also choose to upgrade to the Standard or Premium Plan using the Google Play store directly.
If you're using the website:
Please ensure that your phone number has been verified in the General section of your Account Settings and you have Recorded Phone Calling and Recorded Video Calling enabled in the Calling section of your Account Settings.
Keep in mind that both parents must also have calls enabled, a verified phone number saved to their account (to receive phone calls), and agree to the Accountable Calling Consent in order for any calls to be connected.
Only parents with a Premium Plan can start a call. To place a call, you can upgrade to Premium by following the steps below:
1. Sign in using the TalkingParents website
2. Select the Account Settings on the left side of the screen
3. Select Plan Details, and tap the Upgrade my plan icon next to Plan Type.
4. Choose a payment plan and follow the instructions to enter your payment details
5. Select Subscribe