Click here if you're using the iPhone app

Click here if you're using the Android app

Click here if you're using the website

If you're using the iPhone mobile app:

Your privacy is important to us; Accountable Calling is not automatically enabled on your account. In order to receive calls from your co-parent, you must have Recorded Calling turned on, a verified phone number saved to your account, and agree to the Calling Consent. You can update your calling preferences at any time from your Account Settings.

1. Sign into your account
2. Select the menu icon in the bottom-right of the screen
3. Choose Account Settings from the menu
4. Navigate to Accountable Calling
5. Ensure the toggle is switched off for Phone calls and Video calls

*Tap the toggle to enable/disable this feature. Green means Accountable Calling is enabled. Gray means Accountable Calling is disabled.

Please note: if you have a phone number blocked through your Mobile Service Provider, that does not prevent the phone call from being completed through Accountable Calling. 

If you're using the Android mobile app:

You can update your calling preferences from your Account Settings.

1. Sign in on your Android App
2. Select the "three dots" icon in the bottom-right of the screen.
3. Choose Account Settings from the menu.
4. Navigate to Accountable Calling.
5. Ensure the toggle is switched off for Phone Calls and Video Calls.

*Tap the toggle to enable/disable this feature. Green means Accountable Calling is enabled. Gray means Accountable Calling is disabled.

If you're using the website:

Your privacy is important to us; Accountable Calling is not automatically enabled on your account. In order to receive calls from your co-parent, you must have Recorded Calling turned on, a verified phone number saved to your account, and agree to the Calling Consent. You can update your calling preferences at any time from your Account Settings.

1. Sign into your account
2. Select the menu icon in the upper left of the screen
3. Choose Account Settings from the menu
4. Navigate to Calling
5. Ensure the toggle is switched off for Phone calls and Video calls

*Tap the toggle to enable/disable this feature. Green means Accountable Calling is enabled. Gray means Accountable Calling is disabled.

Please note: if you have a phone number blocked through your Mobile Service Provider, that does not prevent the phone call from being completed through Accountable Calling.