How do I reset my password?

Article author
TalkingParents
  • Updated

Parents can reset their password via email or using our SMS text message recovery. Visit our forgot email or password page then follow the on-screen instructions. 

 

If you do not have a mobile phone number saved to your account, or you have multiple accounts associated with one mobile phone number, you must use the email address associated with your TalkingParents account to reset your password. 

 

When creating a new password it must contain at least 8 characters, one letter, one number, and one special character.

 

Please keep in mind the following easy-to-make mistakes you might be making when signing in:

  • Clear cache, cookie, and password data from your web browser. It is easy to accidentally include a space or extra character within an email address or at the end. If you accidentally enter a typo one time, your device or browser may be saving and re-entering the mistake over and over.
  • You will get the same error message if you are entering your password, email address, or both incorrectly.
  • Passwords are case-sensitive, and your device may automatically capitalize the first letter.

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