How do I get my Calling transcripts and recordings?

Article author
TalkingParents
  • Updated

Accountable Calling transcripts and recordings are exclusive features provided to parents on a Premium Plan. If you are a Free or Standard member, you must upgrade your account to Premium to obtain access to your call transcripts and recordings.


If already on a Premium Plan, please follow the steps below to view or email a copy of a call transcript:

  1. Sign in to your account via the iPhone or Android app
  2. Navigate to the Calls section of your account
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  3. Select the call to view Call Details
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 You can view the call transcript or select Email Record to receive a copy of the call details from this page.
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Your Calling Record includes the details of every phone and video call, but it does not include the attached audio or video files themselves. To obtain a copy of an audio or video file of a call, please follow the steps below:

  1. Sign in to your account via the iPhone or Android app
  2. Navigate to the Calls section of your account
  3. Select the call to view Call Details
  4. Click the download icon next to the play button under Recording.
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The audio or video file will download to the device you are using to access TalkingParents.

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