Unfortunately, creating a new TalkingParents account does not give members access to existing Messages or Records. We do not recommend creating a new account. Due to the secure nature of our system, we cannot merge your existing account with your co-parent's new account.
Your co-parent must regain access to their original account, that is matched with your account, to communicate with you. Members can always recover the email address or reset the password associated with their account. However, we cannot update the member's account without first verifying their identity.
If your co-parent cannot access their existing account that is matched with you, they can do any of the following: